FREQUENTLY ASKED QUESTIONS
Who owns the products on Opentrade?
Opentrade operates an online platform that empowers chemical manufacturers and distributors (“supplier partners”) to market their products and services. Therefore, all of the products displayed on Opentrade’s website are owned and stocked by our supplier partners. Opentrade does not compete with our supplier partners by taking control, owning or stocking any of the inventory.
What types of products are available on Opentrade’s website?
Opentrade markets chemicals for B2B, industrial production or use. Generally, we have categorized these industrial chemicals into six categories:
- Resins – polymers and thermoplastics
- Solvents –organic solvents
- Additives – products used to enhance/improve the product
- Intermediates – products used as a precursor for the finished products
We will add more product categories as they become available on our site.
Who ensures the quality of the products on Opentrade?
Please refer to our Terms of Service. Since the inventory on Opentrade’s site belongs to our supplier partners AND our supplier partners would be directly fulfilling the purchase order with the customer, any disputes on the quality of the product will be with our supplier partner. In our supplier partner agreement, Opentrade stipulates that manufacturers and distributors must warrant that the products conform to manufacturer’s published specifications at the time of delivery.
Who are Opentrade’s Partners?
To ensure product quality, product stewardship and materials handling, Opentrade is only partnering with chemical manufacturers and distributors who are a member of the NACD and/or IAPD.
What are the terms of price?
All prices listed on Opentrade’s website are FOB (“free on board”), the supplier partner’s warehouse location.
Price is per lb/kg, based on one unit of packaging (bag, one drum, one supersack, etc.) If you would like a quote for more than one unit, then you may either submit a “Send Offer” or “Request Information.” We will reply to your Offer or Request promptly.
What is the process to search on Opentrade?
Anyone with with Internet access and our website may search for products. From the homepage, the user may input:
- The chemical name, CAS # or trade name of the product
- The quantity of the product required – lbs or kg
- The location of the ship-to destination – by zip code
Based on the inputted search criteria, Opentrade will display products that matches closest to your criteria.
Alternatively, you may “browse” our listings in the “products page” of website. You will see a Google Map with “units” of inventory by location. You may filter your requirements by the filters provided on the left side of the page.
What is the process to place purchase orders, offers or request more information with Opentrade?
Registered users may submit purchase orders, offers or request more information. To register your company and user, please click registration
Upon finding a suitable product, a buyer may login to Opentrade account add the product to the Cart. From the Cart page, a buyer may:
- Send Purchase Order (PO) – if available, include purchase order via PDF
- Send Offer – provide an offer price with adjusted quantity
- Request Information – send us a request for information
What is the process to edit and/or cancel purchase orders?
Once the distributor confirms acceptance of customer’s purchase order, which will include a date and time for pick-up or delivery, then the transaction is considered confirmed and enters into the “Locked Phase.”
If the pickup or delivery date is WITHIN 48 hours (business days), then the customer may not edit or cancel the purchase order.
If the pickup or delivery date is GREATER THAN 48 hours (business days) then the customer may contact Opentrade to edit or cancel the order. Opentrade would relay this information to the supplier partner to confirm change or cancellation.
With your PO number, our customer service team could help you edit or cancel the PO. Simply contact us via email at firstname.lastname@example.org or by phone at +1 (425) 209-8485.
Are there any fees for using your service?
As an end-user customer of Opentrade there are no fees to use our services.
If I have any problems with the information, order process or services displayed on Opentrade’s website, who should I call?
If there are any information or service on Opentrade’s website that does not work, simply contact us via email at email@example.com or by phone at +1 (425) 209-8485.
If I have any problems with the product or fulfilment of the product from purchases on Opentrade’s website, who should I call?
If there are any problems with the product or order fulfillment process (delivery time), you may contact Opentrade and we will help you to work with our supplier partners to resolve the issue(s).